https://scoopdoozy.com/terms-of-service-2/ https://scoopdoozy.com/privacy-policy-2/

Terms of Service
Terms of Service – Scoop Doozy LLC – Pet Waste Management Service
1. Service Agreement
By enrolling in our subscription-based pet waste removal services, you authorize our team to access your property on scheduled service days. You agree to provide necessary access (e.g., unlocked gates, key/code if required) to ensure service completion.

2. Pet & Property Safety
Pet Containment: For safety, all pets must be secured indoors or in a designated area away from the service zone during visits.

Escape Liability: We are not responsible for escaped pets due to unsecured gates, fences, or pet behavior.

Aggressive Pets: If an aggressive pet prevents service, the visit may be canceled and billed as a completed service.

3. Service Rescheduling & Cancellations
Advance Notice: Customers may reschedule or cancel a visit with at least 24 hours’ notice without penalty.

Missed Visits: Service will be billed in full if our team cannot perform duties due to:

Locked/blocked access

Uncontained pets

Hazardous conditions (e.g., unremoved debris, unsafe terrain)

4. Waste Disposal & Property Access
Customers must provide access to a waste receptacle (if using our “Scoop & Leave” service) or specify an acceptable area for waste bag placement.



If a receptacle is not accessible and no designated disposal area is provided, we may be unable to complete service as scheduled.



Customers are responsible for ensuring yard access on service days (e.g., unlocked gates, clear pathways).


5. Weather & Holidays
Inclement Weather: Service may be delayed/rescheduled for extreme conditions (e.g., heavy snow, flooding). We will notify you of changes.

Holidays: Services falling on observed holidays may be adjusted with prior notice.

6. Payments & Billing
Subscription Services: Billed monthly in advance. No refunds for cancellations mid-billing cycle; service continues until the end of the paid period.

Failed Payments: If payment fails, service will be automatically paused until payment is received. No late fees apply.

Changes in Fees; Promotions
Prices for any subscription plan may change at any time and Scoop Doozy does not provide price protection or refunds in the event of a price reduction or promotional offering. In the event of a subscription plan increase, you will be notified by email regarding the new subscription rate for your plan. Renewal of your subscription plan indicates your consent to the rate increase in your Subscription plan.

IF YOU DO NOT WANT TO CONTINUE TO BE CHARGED ON A RECURRING MONTHLY BASIS, YOU MUST CANCEL THE APPLICABLE SUBSCRIPTION THROUGH YOUR SCOOP DOOZY ACCOUNT’S PAGE OR EMAIL US AT INFO@SCOOPDOOZY.COM TO CANCEL BEFORE THE END OF THE RECURRING MONTHLY PERIOD. SUBSCRIPTIONS CANNOT BE TERMINATED BEFORE THE END OF THE PERIOD FOR WHICH YOU HAVE ALREADY PAID, AND EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, SCOOP DOOZY WILL NOT REFUND ANY FEES THAT YOU HAVE ALREADY PAID.

Subscription Cancellation:
You may cancel your subscription at any time online by following the instructions on the “change/cancel subscription” or similar page on your “Account Billing” page. Early Termination: Please note that if you terminate this Agreement early we will keep your account open and continue to charge your credit card the recurring monthly fee until the current term of your subscription package expires. You hereby agree that should Scoop Doozy be forced to take legal action or enlist the services of a collection agency to enforce our rights under this provision, you shall pay all such attorneys’ fees or agency fees and other fees associated with the collection of such sums.

Fees Non-refundable:


All subscription fees paid are non-refundable (in whole or in part) even if the Services are suspended or terminated prior to the end of your Subscription plan. If you cancel your subscription, you will enjoy benefits until the end of the last month you made your subscription payment.

7. Satisfaction Guarantee & Service Corrections
We stand by our work. If service does not meet expectations:

Notify us within 24 hours of your scheduled service for evaluation.

We will provide one free corrective re-service per reported issue.

Abuse Prevention: Repeated correction requests for the same property (3+ instances per billing cycle) may result in:

A service review meeting with the customer, and/or

Temporary suspension of the satisfaction guarantee for the property.

Refund requests require documented proof of unresolved issues and are evaluated case-by-case.



8. Liability
Property Damage: We take reasonable care but are not liable for pre-existing lawn/landscape conditions or minor disturbances (e.g., temporary footprints).

Injury/Illness: Clients assume all risks for pets or individuals not secured during service.

Force Majeure: Not liable for delays/cancellations due to events beyond our control (e.g., natural disasters).

9. Termination
Customer Cancellation: Subscribers may cancel anytime via their account portal or written notice. No prorated refunds for unused service days in the current billing cycle.

Company Cancellation: We reserve the right to terminate service at any time, with or without cause, and will provide notice where feasible.



By using our services, you agree to these terms.

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Privacy Policy
Effective Date: 3/28/2025
Scoop Doozy (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in compliance with applicable U.S. laws. This policy explains how we collect, use, disclose, and safeguard your data when you use our website or services.

1. Information We Collect
Personal Information
Identifiers: Name, address, email, phone number.

Payment Data: Credit card details (processed securely via PCI-compliant providers).

Service Details: Pet/yard information for service customization.

User Content: Comments, uploaded media, or account profiles (if applicable).

Non-Personal Information
Technical Data: Browser type, IP address, device identifiers.

Usage Data: Pages visited, time spent on site (via cookies or analytics tools).

Comments
When you leave comments on our site, we collect:

Data entered in the comments form.

Your IP address and browser user agent string for spam detection.

An anonymized hash of your email address (to check for Gravatar usage).

Gravatar’s privacy policy: https://automattic.com/privacy/.

Approved comments display your profile picture publicly.

Media
If you upload images, avoid including embedded location data (EXIF GPS). Visitors may extract location data from images.

2. How We Use Your Information
We use your data to:

Process transactions and fulfill services.

Communicate service updates, invoices, or promotions (with opt-out).

Improve our website, prevent fraud, and comply with legal obligations.

Moderate comments and detect spam.

Legal Basis: Processing is based on (1) contract fulfillment, (2) consent, or (3) legal compliance.

3. Data Sharing & Disclosure
We do not sell your information. Limited sharing occurs with:

Vendors: Payment processors, scheduling tools, or cleaners.

Spam Detection Services: For comment moderation.

Legal Compliance: If required by law (e.g., subpoenas).

Embedded Content Providers: Third-party sites (e.g., YouTube) may track interactions with embedded content.

4. Data Security
We implement:

Encryption (SSL/TLS for data transfers).

Access Controls (staff training, limited data access).

PCI Compliance for payment processing.

No system is 100% secure—we cannot guarantee absolute security.

5. Cookies & Tracking Technologies
Types Used:
Essential: Session cookies for login/logout functionality.

Temporary cookies to check browser settings (discarded on exit).

Login cookies (2-day duration; 2 weeks if “Remember Me” is selected).

Convenience: Comment cookies save name/email for 1 year.

Analytics: Google Analytics (anonymous usage data).

Your Choices:
Disable cookies via browser settings or our cookie consent banner.

6. Data Retention
Comments & Metadata: Retained indefinitely for auto-approval of follow-ups.

User Accounts: Stored until deletion request (except legal/tax records).

Inactive Users: Deleted after 2 years (unless requested earlier).

7. Your Rights (CCPA/CPRA & Other Laws)
You may:

Access/Delete: Request a copy of your data or erasure (exceptions apply).

Opt-Out: Unsubscribe from marketing or limit data sharing.

Export Data: Receive a file of your personal data (e.g., comments, account info).

Submit requests via: [Your Email] or [Phone]. We’ll respond within 45 days.

8. Embedded Content & Third-Party Links
Embedded content (e.g., videos, maps) behaves as if you visited the source site.

These sites may collect data, use cookies, or track interactions (if logged in).

9. Policy Updates
Material changes will be posted here with an updated effective date.

10. Contact Us
For questions or requests:
📧 Email: info@scoopdoozy.com